Refund and Exchange Policy

At Jaipur Colors, we're dedicated to ensuring your utmost satisfaction with your purchase. If, for any reason, you're not completely content with your order, we offer both refund and exchange options to guarantee a delightful shopping experience.


Refunds:


  • Eligibility:
    1. You may request a refund within 3 days of receiving your order.
    2. The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
    3. Certain items, such as personalized or custom-made products, may not be eligible for a refund unless they are defective or damaged.  

  • Process:
  1. Contact our customer support team via email or phone within 3 days of receiving your order.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will provide you with a return authorization number and instructions on how to proceed. 
  4. Once we receive the returned item and verify its condition, we will process your refund within 7-10 business days.
  5. The refund will be credited to the original payment method used for the purchase.
  6. Please note that the original shipping charges are non-refundable.

Exchanges:

  • Eligibility:
    1. You may request an exchange within 3 days of receiving your order.
    2. The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
    3. Exchanges are subject to product availability.

  • Process:
    1. Contact our customer support team via email or phone within 3 days of receiving your order.
    2. Provide your order number, the item(s) you wish to exchange, the reason for the exchange, and the desired replacement item(s).
    3. Our team will guide you through the exchange process, which may involve returning the original item and placing a new order for the desired item.
    4. If there is a price difference between the original and exchanged items, you will be responsible for any additional payment or will receive a refund for the difference.

General Notes:

  • We reserve the right to refuse a refund or exchange if the item does not meet the specified conditions.
  • For returns or exchanges due to a defect or an error on our part, we will cover the return shipping costs.
  • Please ensure to record an unboxing video when you receive your order and send it to us if you are initiating a return or exchange.

Contact:

  • Email: jaipurcolor2024@gmail.com
    •
  • Phone: +91 8003851758

    • If you have any questions regarding our refund and exchange policy, please don't hesitate to contact our customer support team. We're here to help!


    Thank you for shopping at Jaipur Colors.


    The Jaipur Colors Team